Checking if a group is in sync

What checking a group does

Checking asks Shopify for each member's current inventory and compares it to the stock level the app has recorded for the group.

Members whose quantity matches are marked in sync. Members that do not match are marked out of sync.

Note: Checking is read-only. It reads live data from Shopify and updates what the app shows you. It does not change any stock in Shopify.

How to check a group

1. Open the Groups page: Go to the app's Groups page.

2. Select the groups to check: Tick one or more groups in the table.

3. Choose Check groups: The app explains that it will query each member's current inventory and compare it to the group's recorded stock.

4. Confirm with Check: While it runs, the group shows a Checking status.

When the check finishes, each member shows its result and the group's status updates.

Reading the result

• In sync: every member's available quantity in Shopify matches what the app recorded for the group. Nothing needs doing.

• Out of sync: at least one member's quantity in Shopify does not match. This usually means something changed the stock outside the app, or a change has not been processed yet.

• Check required: the app cannot confirm the group's current state and a check is needed to find out.

Tip: Out of sync is not always a fault. If a member's stock changed very recently, the group may simply be due and waiting for the next run. See When inventory gets synced.

What to do about an out of sync group

You have two options, depending on which number is correct:

• The app's recorded quantity is correct: sync the group to push that quantity to every member.

• Neither number is correct: set the quantity yourself. See Setting a group's stock.

If a group keeps returning to out of sync shortly after you fix it, another app is probably writing to the same variants. See Inventory keeps changing back.

When to check instead of using History or Insights

Each of these answers a different question:

• Check groups answers "is this group correct right now?" It reads live Shopify data on demand.

• History answers "what did a run actually change?" See Sync history.

• Insights answers "why was this group processed but not changed?" See Insights.

For an overview of all three, see Viewing synced groups.

Does checking affect your plan usage?

No. Checking a group does not use any group syncs.

Group syncs are only counted when a group's stock is actually updated. A check reads and compares, it never writes. See Plans, limits, and usage.